Shipping Policy

Shipping Destinations
We currently ship to the United States, Canada, United Kingdom, and most European countries. Available shipping options and delivery times are shown at checkout.

Processing Time
Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times (to United States)
- Standard Shipping: 7-15 business days — $4.99 (Free on orders $49+)
- Express Shipping: 3-7 business days — $14.99

International Shipping
- Canada: 10-18 business days
- United Kingdom & Europe: 10-20 business days
- Rates calculated at checkout based on weight and destination

Customs & Duties
International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility. CalmPetly is not responsible for delays caused by customs.

Tracking
All orders include tracking. Once your order ships, you'll receive a tracking number by email. Allow 24-48 hours for the tracking link to activate.